the scenario

A parent or carer in Riverside, searching for one thing: what SEND support does Millbrook Primary offer?

Postscript

Not a model — the point is to make decisions for your own local authority AI search.

A dozen small decisions, not one big redesign. Here’s what they add up to.

None of this argues for AI over search, or search over AI. It argues for asking the same question at every step: what does this add, what does it cost, and who is it actually for?

A parent asking about an EHCP needs care, sources, and the option of a person. A parent asking about a green bin needs none of that — just an answer. The same interface has to know the difference, every time, before it says a word.

Better. Not just faster.